Tree Surgeons Hounslow Terms and Conditions
These Terms and Conditions set out the basis on which Tree Surgeons Hounslow provides arboricultural services to domestic and commercial clients. By booking any service, you agree that these terms apply to the work requested, including surveys, pruning, crown reduction, stump-related work, felling, site clearance, emergency tree work, and associated waste handling. For clarity, references to we, us, and our mean the service provider, while you and your refer to the customer, occupier, or person authorised to instruct the works.
These terms are intended to create a fair and transparent framework for the provision of tree surgery services. They should be read together with any quotation, work specification, inspection notes, or written confirmation issued before the work begins. If any part of a quotation conflicts with these terms, the written quotation will apply only to the extent of the conflict. Unless otherwise agreed in writing, all work is carried out on a visit-by-visit basis and subject to site conditions, access, weather, tree condition, and legal restrictions.
We may update these terms from time to time. The version in force at the time of your booking will apply to that booking unless a later written amendment is agreed by both parties. No variation shall be effective unless confirmed in writing by us. These terms do not affect any statutory rights you may have under UK consumer law where applicable.
Booking process begins when you request a quotation, inspection, or scheduled service. The booking may be made following a site visit, based on photographs, video, measurements, or other information supplied by you. Any estimate provided before inspection is provisional and may change once the site has been assessed in person. A quotation is usually valid for the period stated on it, or if no period is stated, for a reasonable time considering market conditions and supplier availability.
To confirm a booking, you must accept the quotation and provide accurate information about the property, the trees, access, shared boundaries, underground services, preservation orders, conservation constraints, and any other relevant matters. You must ensure that you have the authority to instruct the works. If you are not the freehold owner, you must have permission from the owner, landlord, managing agent, or relevant party before the job is scheduled. We are entitled to rely on the information you provide and are not responsible for delays or extra costs caused by incorrect or incomplete details.
All dates and times are given as estimates unless expressly stated otherwise. Tree surgery can be affected by weather, equipment breakdown, traffic, permits, permit restrictions, staffing, material availability, nesting season checks, or unexpected tree defects. Time is not generally of the essence unless we state in writing that a specific arrival or completion time forms part of the agreement. If access is unavailable on arrival, or if the site is not ready for the agreed service, we may charge for wasted attendance or rearrange the visit at our discretion.
Payments must be made in accordance with the quotation or invoice issued for the works. Unless otherwise agreed, payment is due on completion for domestic jobs and within the period stated on the invoice for commercial clients. We may require a deposit for larger, seasonal, emergency, or waste-intensive jobs, and any deposit will be non-refundable except where required by law or where we cancel the booking without cause. Deposits reserve labour, machinery, and scheduling capacity and are separate from the final balance.
Accepted payment methods may include bank transfer, card payment, or any other method agreed in writing. Cash may be accepted only if previously approved. If an invoice remains unpaid after the due date, we may charge statutory interest and reasonable recovery costs where permitted by law. We also reserve the right to suspend future work, withdraw agreed discounts, or recover equipment and materials that have not yet been installed where lawful to do so.
Prices quoted are based on the information available at the time and may exclude unforeseen additional work. Examples include hidden decay, storm damage, difficult rigging requirements, contaminated waste, loss of access, third-party constraints, or the need for extra crew, machinery, or permits. Any extra charge will be discussed where practical before the additional work proceeds. If urgent action is required to prevent danger to persons or property, you authorise us to take reasonable steps and charge accordingly, subject to any legal and safety limitations.
Cancellations and rescheduling must be notified as soon as possible. If you cancel a booked service more than 48 hours before the agreed attendance, we will usually not charge a cancellation fee, unless we have already incurred non-recoverable costs such as permit fees, specialist equipment hire, traffic management, or waste disposal commitments. If you cancel within 48 hours of the booking, we may charge a reasonable cancellation fee to cover loss of time and preparatory costs.
If we need to cancel or reschedule due to unsafe weather, access issues, staff illness, equipment failure, or reasons outside our control, we will use reasonable efforts to offer an alternative date. We will not be liable for any indirect losses arising from a postponement, including loss of convenience, missed appointments, or temporary disruption to garden use, unless required by law. Where a deposit has been paid and we cancel without a valid operational or safety reason, we will refund the unused portion of the deposit and any pre-paid amounts for undelivered work.
Customer obligations include making the site available, securing pets and children, informing neighbours where necessary, and ensuring that all hazards are disclosed before work starts. You must identify any known underground cables, pipes, irrigation systems, survey markers, brittle structures, or disputed boundaries. We are not responsible for damage caused by hidden defects or undisclosed features that could not reasonably be identified during a standard visual assessment. You agree to remove vehicles, ornaments, furniture, and other items that may obstruct the works or be at risk of debris, unless we have agreed otherwise in writing.
Liability is limited to the extent permitted by law. We will carry out our services with reasonable care and skill and in accordance with applicable arboricultural standards. However, trees are living organisms, and some risks cannot be eliminated entirely. We do not guarantee that a tree will remain healthy, stable, or free from future defects after pruning, reduction, felling, or treatment. Natural movement, shedding, internal decay, or changes in environmental conditions may affect the tree after our work has been completed.
We are not liable for pre-existing defects, hidden structural weakness, decay, disease, root instability, storm damage, or failure caused by circumstances beyond our control. We are also not liable for indirect or consequential losses, including loss of profit, loss of business, loss of amenity, or inconvenience, except where such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
If damage occurs as a direct result of our negligence, our liability may be limited to repair, replacement, or a reasonable refund of the affected part of the service, depending on the circumstances. You must notify us of any issue as soon as reasonably possible and, where appropriate, allow us an opportunity to inspect and remedy the matter. Failure to give prompt notice may affect our ability to investigate and resolve the issue fairly. Any claim should be supported by relevant evidence and details of the alleged loss.
Waste regulations apply to all waste arising from tree surgery, including branches, leaves, trunks, stumps, woodchips, soil, and related green waste. Where we remove waste from site, we will do so in accordance with applicable UK waste legislation and environmental requirements. Waste may be taken to licensed facilities, recycled, chipped, processed, or otherwise lawfully managed. We may separate waste streams as part of our standard practice where this improves recycling or reduces environmental impact.
Unless the quotation states otherwise, the price may include removal of agreed waste arising from the described works only. Additional waste, contaminated material, fly-tipped rubbish, foreign objects, concrete, metal, or material not connected to the tree works may incur extra charges or may be refused if it cannot be handled safely or lawfully. If you request that timber, logs, or woodchip be left on site, you accept responsibility for storage, use, and onward handling after collection has finished.
You must not ask us to dispose of waste in a manner that breaches environmental law. If you are the occupier or landowner, you remain responsible for the site after completion and for ensuring that no waste is unlawfully burned, buried, dumped, or transferred without permission. Where required, we may retain records, transfer notes, or disposal documentation relating to the waste we remove. This documentation may be used to demonstrate lawful handling and traceability under applicable regulations.
Health and safety is a central part of every tree surgery project. We may stop or modify work if we consider conditions unsafe, including severe wind, lightning, ice, unstable ground, poor visibility, aggressive behaviour, unsafe structures, or the presence of unknown hazards. Our team may use barriers, signage, ropes, harnesses, machinery, or protective equipment as required. You agree not to interfere with safety controls or enter restricted zones during the works.
Where tree work requires permissions, notices, or consent, including planning-related approvals, tree preservation considerations, conservation rules, or permission from third parties, it is your responsibility to obtain them unless we have expressly agreed in writing to arrange them on your behalf. Any additional administration may be charged separately. We are entitled to pause the work if we reasonably believe that legal or procedural requirements have not been met. Any delay caused by missing permissions does not constitute breach by us.
All materials, equipment, and plant supplied by us remain our property until paid for in full where title can lawfully be retained. Risk in completed works passes to you on completion, unless otherwise agreed. If you request the use of particular techniques, access methods, or retention of certain tree features contrary to our recommendation, you do so at your own risk and responsibility, provided those instructions do not require unlawful or unsafe conduct. We may refuse instructions that would compromise professional standards.
Complaints and disputes should be raised promptly so that we may investigate while the relevant site conditions and evidence are still available. We aim to resolve concerns through discussion, inspection, and, where appropriate, remedial action. If we are unable to reach agreement, both parties should attempt to resolve the matter amicably before considering formal proceedings. Records such as quotations, photographs, invoices, and site notes may be used to assess the issue.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision is found unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
General provisions apply to the extent that no waiver of rights is implied by delay, omission, or partial performance. If any term is held invalid by a court, that term shall be severed and the rest of the agreement shall remain effective. No third party may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated in writing. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms for the provision of tree surgeon services.